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iXCC ® Warranty Service

All iXCC® products are offered with a 2-year manufacturer's warranty. The warranty period for the product extends to 2 YEARS from the date of purchase, unless otherwise stated. Warranty claims must be made directly to iXCC. We will take care of all quality related issues with a replacement including any return shipping costs. Your Amazon Order ID will be needed before the warranty claim will be accepted.

HOW TO CLAIM WARRANTY:

We do our best to handle all warranty claims within 24-hours. In most cases, you'll receive a reply much sooner. If you wish to make a claim, please provide us with the following information in the message field using the Amazon Buyer-Seller Messaging System, or email us at support@ixcc.com:

  • Your name
  • Brief description of the issue
  • Order ID#
Call Us:

Phone: 1-800-488-2051 (US)
Mon-Fri 9:00am-5:00pm (PST)
*Limited email support is available outside of our normal business hours.

Email Us:

support@ixcc.com

EXCLUSIONS AND LIMITATIONS:
  • This warranty does not apply to damage caused by abuse, misuse, or use for any purpose other than its intended purpose.
  • The warranty does not cover lost or stolen products. Please contact Amazon directly if your order was not received.
  • Please note that iXCC cannot be held liable for damages to your personal property resulting from any misuse or improper care and maintenance of your purchase.
  • iXCC does not cover any items purchased through non-authorized dealers and/or online auction websites.
  • If the reason for return is not quality-related (i.e. exchanges or wrong orders), the customer must pay for the return shipping costs.